Cancellation Policy


  1. You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below:

In Auto Booking Cancellation fee will be charged

  • If you cancel after 5 minutes after the Auto is allotted or
  • If a driver cancels after waiting at your location for more than 10 minutes
  • Notwithstanding the foregoing, if the Driver is delayed by more than five (5) minutes to pick You, You will not be charged any Cancellation Fee.
  1. You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site.
  2. Reizeno shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and Reizeno for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from Support page.
  3. The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride.
  4. The mode of payment of the Cancellation Fee shall be in terms of Clause 7 of these User Terms.
  5. This Clause 7 shall not apply to corporate rides availed pursuant to the terms and conditions.